Shipping and Delivery
Plunge By Pratt - Shipping and Delivery Terms
Delivery Areas
Plunge by Pratt currently ships Australia-wide. Local pickup is available from our warehouse located in Sandy Creek, South Australia. We also offer delivery-and-installation services exclusively within the Adelaide metropolitan region.
Shipping Method
We primarily utilise TNT Express for reliable, secure, and timely delivery. Alternative third-party freight services may occasionally be used depending on delivery location and circumstances.
Shipping Costs
We offer a flat-rate shipping cost clearly indicated at checkout. The flat rate covers delivery Australia-wide.
Dispatch and Delivery Timeframes
• All items in stock will typically be dispatched within one week of receiving your order.
• Pre-ordered items will have estimated dispatch times clearly indicated at the point of purchase.
• Average delivery time from dispatch to arrival at your nominated address is approximately 1 week, though this can vary based on location, particularly for regional and remote areas.
Tracking and Delivery Confirmation
Upon dispatch, TNT Express (or the nominated freight company) will provide you with tracking details via email or SMS. All deliveries require a signature upon receipt unless depot pickup is arranged. If you prefer, depot pickup from your local freight depot can also be organised.
Damaged Items Policy
You must inspect your items upon delivery and notify us in writing within 48 hours if there is any visible damage. Depending on the severity and nature of the damage, we will either arrange for a repair or offer reimbursement at our discretion.
Installation Services (Adelaide Only)
Installation services for your ice bath are available exclusively within the Adelaide metropolitan region. If you have selected this option at checkout, we will contact you to schedule a convenient installation time. Delivery outside the Adelaide area is strictly curbside or depot pickup only; installation will not be provided.
Contact
For any questions or concerns regarding shipping and delivery, please contact us directly at:
Email: admin@plungebypratt.com.au
Phone: 0410457077